We try our best to ship fast, orders can be canceled up until the moment they have shipped. If you make an error during check out and need to cancel please inform us within 24 hours of the order to cancel or adjust the order. Outside of the 24 hour period the orders will ship as purchased. All properly canceled orders will be fully refunded.
We hold the right to cancel any orders.
We highly recommend you use overnight shipping for
TYB and Extender orders. Only overnight orders are guaranteed to arrive cold.
All kits are shipped with dry ice to ensure
a proper temperature. 2-3 day shipping temperatures can not be guaranteed.
For shipping directly to your donor just add their name and address in the designated fields during checkout.